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Legal

Shipping & Delivery

Where we will deliver, how long it will take and what it will cost — confirmed region by region before launch.

DRAFT — for legal review before trading begins. Not yet approved.

Launch markets

We plan to deliver to the United Kingdom, Spain and the European Union. We do not currently plan to ship outside these markets. If you are elsewhere, register for early access and we will tell you if that changes.

Rates and delivery times

Shipping rates and estimated delivery times have not yet been set. They will be published here per region, and shown at checkout, before any order can be placed. We will not charge a rate we have not published.

  • United Kingdom: [rate], [estimated days]
  • Spain: [rate], [estimated days]
  • Rest of EU: [rate], [estimated days]
  • Free shipping threshold: [to be decided]

Taxes and duties

Our intention is to fulfil UK orders from within the UK and EU orders from within the EU so that customers are not charged unexpected import duties. [Confirm fulfilment arrangement.] Where VAT applies it will be included in the price shown or stated clearly at checkout, depending on the market. [Confirm with accountant: UK VAT registration, EU OSS/IOSS.]

Perishable and fragile goods

Coffee is roasted to order where possible and dispatched within [X] days of roasting. Chocolate is shipped with heat protection in warm months. Ceramics and glass are packed in recycled, protective materials. [Confirm.]

Dispatch and tracking

Orders will be dispatched within [X] working days. You will receive a tracking link by email. [Confirm carrier(s).]

Questions

Email us at [support email] — see the Contact page.

Highlighted text in [brackets] marks details that must be completed and reviewed by a legal adviser before this policy takes effect.