Question 1

What is COLOMÍA?

Accepted Answer

A new online destination for premium Colombian products — beauty, coffee and cacao, food, and lifestyle and craft — curated for customers in the UK, Spain and the wider EU. We are currently pre-launch: you can explore the departments, read the journal and register for early access.

Question 2

When can I buy?

Accepted Answer

Checkout is not yet active. We are confirming producer partnerships, product compliance and shipping. Join the early-access list and you will hear first — including first access to the opening collection.

Question 3

Why do some products say “Sample listing”?

Accepted Answer

Those listings show the kinds of products we are sourcing and how a product page will look — ingredients, origin, compliance details. They are not for sale and do not represent a confirmed producer or price.

Question 4

Where will you ship?

Accepted Answer

Our launch markets are the United Kingdom, Spain and the European Union. Shipping to other countries is not yet planned. Rates, delivery times, and any duties or taxes will be published for each region before launch — we will not list a country until we can serve it properly.

Question 5

Will I pay import duties?

Accepted Answer

Our intention is to ship from within each market (UK orders from the UK, EU orders from within the EU) so that customers do not face surprise duties. The exact arrangement is being confirmed and will be stated clearly on the Shipping & Delivery page before trading begins.

Question 6

Which currencies will you support?

Accepted Answer

Pounds sterling (GBP) and euros (EUR). You can set your preferred currency from the region selector in the header. Prices are set per currency rather than converted live, so what you see is what you will pay.

Question 7

Are the products authentically Colombian?

Accepted Answer

Yes — that is the point. Every product will name its producer, region and, where relevant, community. Where an item is finished outside Colombia (for example coffee roasted in Europe for freshness), we will say so.

Question 8

Are the beauty products safe and compliant in the UK and EU?

Accepted Answer

We will only sell cosmetics that have a designated Responsible Person, a Product Information File and a safety assessment as required by EU Regulation 1223/2009 and the UK Cosmetics Regulation. Full ingredient lists (INCI) will be shown on every product page.

Question 9

Will food products show allergens?

Accepted Answer

Yes. Every food product will list ingredients with allergens highlighted, nutrition information, net quantity and storage advice, in line with UK and EU food information rules.

Question 10

How do the bag and wishlist work before launch?

Accepted Answer

Both are saved in your browser only (no account needed, nothing sent to us). Use them to shortlist what you would like when we open. When checkout launches, your bag will connect to secure payment.

Question 11

Is the site available in Spanish?

Accepted Answer

Yes. Use the EN / ES switch in the header or footer. Every page is available in both languages, and more languages can be added as we grow.

Question 12

What is your returns policy?

Accepted Answer

A draft is published on the Returns & Refunds page. It will be finalised, with the legal cancellation rights that apply in the UK and EU, before we accept orders.

Question 13

I am a Colombian producer / brand. How do I get listed?

Accepted Answer

We would love to hear from you. Use the Collaborate page and choose “Supplier / producer in Colombia”. Tell us what you make, where, and whether you have export experience and product documentation.

Question 14

I run a café, salon or shop. Can I stock COLOMÍA or order corporate gifts?

Accepted Answer

Yes. The “For business” page has trade coffee prices per kilo, wholesale terms for our beauty, cacao and craft lines, and corporate gift boxes from ten pieces. Request a quote there and you will hear back within two working days.

Question 15

Do you work with creators and stockists?

Accepted Answer

We are building a small group of creators, chefs, baristas, stylists and retail partners who share a connection to Colombia. Introduce yourself on the Collaborate page.

Good questions.

About COLOMÍA

Shipping

Products

Using the site

Orders

Partnerships

Good questions. Good questions.